The reasons for this problem can be the following:
I. Browser Problems:- You could try viewing the greeting card in a different browser.
The latest browsers such as IE 5.0 and its subsequent versions, and Netscape 4.7 work well with our site.
If you wish to install these browsers specify all the multimedia options. Also install QuickTime MIDI plugins, Flash Player and mp3 supporting software like Real Player, Windows Media Player, etc. for an improved and enriching multimedia experience.
II. Memory:- You could have problems viewing the ecard if you are running low on memory or using a slow modem/processor. Card sites have graphic intensive pages that use a lot of PC memory when displaying graphics like animations and Flash cards in addition to loading the music files, backgrounds and advertising windows.
You can make more memory available by :
a. closing other programs or web pages,
b. closing other applications while you are on the site,
c. using a faster modem and processor or,
d. emptying your temporary internet files and cache files regularly, and restarting your computer.
III. E-mail Service:- You may be using a text-only e-mail service like Juno, Erols, and Airmail etc. Such mail servers which only display text, will not be able to provide you with a hyperlink that will take you to the ecard page. You may have to copy the ecard link and paste it in the location bar of your browser.
You can also view the ecard by visiting www.123Greetings.com from a new browser window. Enter your ecard # in the View Card box given towards the bottom of the page and click on the View button.
IV. Web TV:- The upgraded versions of Web TV in which Flash Player/Plugin has been preinstalled will enable you to view the Flash cards. The older versions of Web TV are not compatible with Flash technology and these web tv users may have certain problems viewing ecards with Flash animations.
You can view/send electronic cards with gif images, but if the file size of a particular image is large, the page may take a long time to load and the unit may freeze to avoid this regularly clear your cache - turn off the unit (a process similar to rebooting a PC) by unplugging it for about 3 minutes.
You can also ask your Web TV service provider for alternate ways to download Flash Player and view.
