This makes me cry.
My Apologies.....To You!
I'm sooo sry about wat happpened 2day!
Emily, I am sorry if I didn't understand exactly what you were asking me or trying to tell me in our phone call. I certainly didn't mean to upset you or be un-helpful. I just didn't understand if you were asking me or telling me about the billing balance. I love you and I hope Monday goes okay for you! I am here to listen, please don't stop calling, okay? Mom
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